Create letters

You can’t reach everyone by email. With the Post section, you can write letters directly in Komma and have them delivered as physical post – a partner service provider takes care of printing, enveloping, postage and dispatch.

Writing a letter

1. Open Post → Letters and start a new letter.
2. Write the body of the letter in the editor. The salutation and address fields are automatically populated from the contact details.
3. Select the recipients – individual contacts, a list or segment.
4. Check the preview: this is how the letter will be printed.
5. Approve the letter for dispatch.

Mail merges

If you select multiple recipients, a mail merge is created: each person receives the letter with their own address and salutation. Thanks to households, you can ensure that families receive one joint letter rather than several identical ones.

The perfect duo: email + letter

The most effective combination for organisations: the newsletter is sent via mass email to everyone with an email address – and as a letter to everyone without one. This way, you can reach all your members without duplicating effort: same content, two methods, one recipient database.

How much a letter costs

For each letter, you’ll incur the postal service provider’s charges (printing + postage). The exact terms depend on the length and method of delivery – if you have any questions, your organisation’s administrator or our Support will be happy to help.