The shared inbox

The Mail section brings your organisation’s email inbox directly into the portal. All authorised team members see the same inbox – no one needs to forward emails or share login details anymore.

How the inbox works

Komma connects to your organisation’s mailbox and automatically synchronises incoming emails to the portal roughly every minute. This means new messages appear almost in real time, without you having to do anything.

Structure of the Mail section

Folder	Contents
Inbox	Newly received emails
Drafts	Emails started but not yet sent
Sent	Everything sent from Komma
Spam	Filtered out unwanted emails
Archive	Completed emails to be kept
Bin	Deleted emails

Working with emails

• Reply directly from the email view – the reply is sent on behalf of the organisation’s mailbox.
• Archive completed emails – this ensures the Inbox remains a to-do list rather than a final resting place.
• Search using the search function in the email section.

Linking to contacts

Because emails and contacts are stored in the same system, Komma recognises familiar senders. This means you have the context right at your fingertips when reading an email.

Personal inboxes

As well as the shared organisational inbox, personal inboxes can also be set up for individual team members – find out more under Personal inboxes.